UK Power Networks provide extra help to customers on their Priority Service Register during a power cut. Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register. You can find out more information about our Priority Service on our website: ukpowernetworks.co.uk/priority.
Anyone experiencing a power cut should:
UK Power Networks advises people to stay clear of power lines and report damaged power lines immediately by calling 105 free from both a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.